Advance tickets can be purchased through our website. Our primary authorized ticket vendor is Prekindle. If tickets still remain, they can be purchased at the door the night of the show. If a show is sold out, you can sign up for the waitlist using Tixel. Tixel is the only authorized fan-to-fan exchange for purchasing or reselling verified tickets at The Heights Theater.

All ticket sales are final and nonrefundable. If you decide to give the tickets to a friend, you can change the name on your tickets yourself via Prekindle up to 24 hours before the show.

If you need to change the information after that point or have other ticket-related questions, please contact the Prekindle support team.

Or you can list your tickets on the authorized fan-to-fan resale exchange: Tixel.

The majority of our tickets are sold through Prekindle, our authorized ticketing vendor. Tixel is an authorized fan-to-fan ticket resale exchange platform. On occasion, but rarely, an artist will sell limited tickets directly from their site.

Please be cautious when purchasing tickets from a third-party vendor or from people on social media, as tickets purchased from unauthorized sources might be fake and do not guarantee entry. If you purchased a fake or fraudulent ticket, we encourage you to check out FixTheTix.

We reserve the right to prohibit the transfer or cancel the purchase of any ticket if we believe the purchase was made solely for the intent of reselling at a higher price.

Tickets are “paperless”. You should have received your tickets via email from Prekindle. Additionally, you can check in at the door with your confirmation number and an ID with the name the tickets were purchased under.

If you have a question about your ticket, please contact our ticketing company, Prekindle.

Each show has its own seating configuration. Types of tickets may include General Admission, Standing Room Only, General Admission Seated, Reserved Gallery Seating, Tables with 4 seats, and Suites with 8 seats. Simply click the buy button for the show you want to see for the different options at that specific show.

Once you click on the BUY TICKETS button, you’ll get a view of the seating configuration after the description of the show.

Note that The Heights Theater does NOT have selectable assigned seating, other than Tables and Suites. General Admission (GA) Seated tickets and Reserved Gallery tickets are “first come-first served” as far as seating selection; only the Tables and Suites are assigned.

We are only open during shows, this is usually open Thursday-Saturday (depending on bookings). Tours and meetings are by appointment only.

Our normal schedule is: the lobby/bar opening at 6:00 p.m., showroom doors at 7:00 p.m. and show start time at 8:00 p.m. We generally close one hour after show end. Please review each show as times are subject to change.

Yes, a small ramp that accommodates wheelchairs descends from the lobby to performance space on the first floor. The accessible seating has unobstructed sight lines and is located in close proximity to the stage.

One contiguous seat can be assigned next to the accessible seating if available at the time of purchase. Please make arrangements for contiguous seating at the time of purchase by contacting Prekindle.

The Heights Theater does not serve food. If you prefer sit-down dining, restaurants in close proximity to the Theater include: Goode Co. Kitchen & Cantina, Agnes and Sherman, and Torchy’s Tacos. Additionally, there are many great options throughout The Heights neighborhood.

Yes, The Heights Theater has a full bar including beers, wines and a full list of spirits. Please note that our bar is a walk-up bar and we do not have regular waitstaff or servers. In addition to our lobby bar downstairs, our Reserved Gallery (upstairs) has a bar.

Public parking at The Heights Theater is free, with many spaces located along 19th, Ashland, and Rutland Streets. The Heights Theater patrons can also park in the Aspire Dental parking lot after 6:00 p.m.

In our opinion, Hotel Daphne and Hampton Inn & Suites Houston Heights I-10 are great options. They even offer discounted rates to The Heights Theater patrons – just use one of the links above to receive the discount.

We want everyone to be relaxed and have a great experience. Our shows range from dancing and heavy metal to classical and singer-songwriters, so the norms may change per show. A good rule of thumb is to go by what other concertgoers are doing. If they are clapping, singing, and dancing, then you should, too; but if they are sitting quietly and listening intently, then you probably should, too.

Most shows are all ages unless otherwise noted on the ticketing page. Generally, those 17 and under need to be accompanied by a parent or guardian.

Show content is not guaranteed to be rated or censored.

Generally speaking, bags should not impede the space of other guests in an intimate venue setting. We recommend bags smaller than 14” x 14”; however, exceptions can be made for bags containing medically necessary items. Please note, any bag brought into the venue may be subject to search.

The recording policy is set by each artist. Most local shows may be recorded as long as it is not disruptive to the patrons or talent. Most touring artists have restrictions that do not allow for any type of recording device during a show.

Flash photography is not permitted at any of our shows.

If you want to be sure, email us prior to the show.

Please email us with a brief description or come by during normal hours of operation to see if it has been turned in. If you left a credit card with our bar, please email us with your name and contact information.

For an artist to be considered for booking, their assets should be submitted by emailing a member of our team.

To rent the theater for a private event, please see the information on our Rentals page.

The Heights Theater does not have an ATM on-site. Please note that many artists only accept cash for merchandise.