Frequently asked questions … and other useful info.
What are normal hours of operation? We are usually open Thursday-Saturday (depending on bookings) with the the bar and kitchen opening at 6:00 p.m., showroom doors at 7:00 p.m. and show time is 8:00 p.m. We generally close one hour after show time. Please review each show as times are subject to change.
What are the ticketing options at The Heights Theater? Each show has its own seating configuration. Types of tickets may include General Admission, Standing Room Only, General Admission Seated, Reserved Gallery Seating, Tables with 4 Seats, and Suites with 8 Seats. Simply click on the “buy” button of the show you want to see for the different options for that particular show.
What do the seating configurations look like? Once you click on the BUY TICKETS button, you’ll get a view of the seating configuration after the description of the show. Note that The Heights Theater does NOT have selectable assigned seating, Other than Tables and Suites. General Admission (GA) Seated tickets and Reserved Gallery tickets are “first come-first served” as far as seating selection; only the Tables and Suites are assigned.
Where can I buy tickets? Advance tickets can be purchased through our website. If tickets still remain, they can purchased at the door the night of the show.
I already purchased tickets and have a question, who can I contact? Please contact our ticketing company, Prekindle, with your ticketing question.
I purchased tickets and cannot attend./I need to change the name on my tickets at Will Call. Ticket purchases are nonrefundable. You can change the name on your tickets yourself via Prekindle at any point up to 24 hours before the show. If you have other questions related to your tickets, or need to change the information after that point, please contact our ticketing company.
I purchased tickets from a third party (StubHub, Craigslist, an individual, etc). Are my tickets valid?
The majority of our tickets are sold through Prekindle, our authorized ticketing vendor. On occasion, but rarely, will an artist sell tickets directly from their site. Please be cautious when purchasing tickets from a third party vendor or from people on social media as tickets purchased from resellers do not guarantee validity or entry.
Where do I park and how much does it cost? All parking at The Heights Theater is free, with many spaces located along 19th, Ashland, and Rutland Streets. You may also park in the Southern Dental parking lot after 7:00pm.
How can I retrieve something I lost, left or forgot? Please email us with a brief description or come by during normal hours of operation to see if it has been turned in. If you left a credit card with our bar, please email us with your name and contact information.
Does The Heights Theater have a bar? Yes, The Heights Theater has a full bar including beers, wines and a full list of spirits. Please note that our bar is a walk-up bar and we do not have regular waitstaff. In addition to our lobby bar downstairs, our Reserved Gallery (upstairs) has a bar.
Does The Heights Theater serve food? The Heights Theater does not serve food.
If you prefer sit-down dining, restaurants in close proximity to the Theater include: Harold’s, Harold’s Tap Room, Alice Blue and Torchy’s Tacos.
Do you have any age restrictions? Each show will have its own age policy, but generally those 17 and under need to be accompanied by a parent or guardian.
When is your box office open? We do not have a traditional box office, as all our advance ticket sales are done online. However, tickets for shows that are not sold out are available for purchase at the door on the evening of the show.
How do I get my tickets? Tickets are “paperless” and are available at Will Call. Tickets can be redeemed at the door by you or whomever you specified during the purchasing process. All you need is this ticket confirmation or a photo ID to The Heights Theater to expedite your entrance to the show. If you have a question about your ticket, please contact our ticketing company, Prekindle.
What is the concert etiquette policy? We want everyone to be relaxed and have a great experience. Our shows range from dancing and rock’n’roll to classical and singer-songwriters, so the norms may change per show. If you are not quite sure what to do, here is a good rule: go by what other concertgoers are doing. If they are clapping, singing and dancing then you should, too; but, if they are sitting quietly and listening intently to every sound then you probably should, too.
Do you have a bag policy? Generally speaking, bags should not impede the space of other guests in an intimate venue setting. We recommend bags smaller than 14” x 14” however, exceptions can be made for bags containing medically-necessary items. Please note, any bag brought into the venue may be subject to search.
What is your video/camera/recording policy? The recording policy is set by each artist. Most local shows may be recorded as long as it is not disruptive to the patrons or talent. Most touring artist have restrictions that do not allow for any type of recording device during a show. If you want to be sure, email Steve prior to the show.
The Heights Theater is a historic theater. Does it have accessible seating? Yes, a small ramp that accommodates wheelchairs descends from the lobby to performance space on the first floor. The accessible seating has unobstructed site lines and is located in close proximity to the stage. One contiguous seat can be assigned next to the accessible seating if available at the time of purchase. Please make arrangements for contiguous seating at the time of purchase by contacting Prekindle.
How does The Heights Theater handle booking? For an artist to be considered for booking, their assets should be submitted by emailing a member of our team. To rent the theater for a private event, please see the information on our Rentals page.
NOTE: The Heights Theater does not have an ATM on-site and many artists only accept cash for merchandise.
Maps and directions to The Heights Theater
The Heights Theater
339 W. 19th Street
Houston, Texas 77008 (Map)